Privacy Policy

1.1 Information You Provide

• Account Information: When you create an account, we collect your phone number (used for authentication), first name, last name, username, profile photo, and city.
• Email Address: An address you provide for your account, account recovery, event communications, or email subscriptions you choose.
• Communication Preferences: Your email subscription and activity-sharing choices, the organizer or community they apply to, and records of permission and withdrawal, including when and how the choice was made.
• Event Information: When you create events, we collect event details including name, description, date, time, location, venue, images, and ticket pricing.
• RSVP and Ticket Purchases: When you RSVP to events or purchase tickets, we collect transaction details including your name, contact information, and payment information (processed by our third-party payment processor, Stripe).
• Communications: Any messages, feedback, or support requests you send to us.
• Contact Information for Event Invitations: Event organizers may provide contact information (such as names and phone numbers) of individuals they wish to invite to their events through the SocialLoop platform.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, events viewed, search queries, and interaction timestamps.
• Location Data: City-level location information to show you relevant local events. We do not collect precise GPS location without your explicit consent.
• Push Notification Tokens: If you enable push notifications, we store your device token to deliver event reminders and updates.

1.3 Information from Third Parties

• Authentication Providers: If you sign in via phone number, we receive your verified phone number from Firebase Authentication.
• Payment Processors: Stripe provides us with transaction confirmations and limited payment details (last four digits, card brand) but we never receive or store your full payment card numbers.

2.1 Email Communications

We use your email address to deliver account verification and recovery messages, security notices, ticket receipts, RSVP confirmations, and service updates about your bookings. Separately, where you have given permission for the relevant sender and type of message, SocialLoop may send event invitations, newsletters, offers, and other marketing emails, including emails that organizers design and send through our Platform. Messages identify the relevant sender. Permission for one organizer does not subscribe you to other organizers.

Marketing email permission is separate from accepting this policy, creating an account, signing in, making a purchase, or agreeing to receive text messages. You can use your account and purchase tickets without subscribing to marketing emails.

2.2 Checkout Reminders and Optional Activity Sharing

When your email permission covers the message and you have enabled optional event-activity sharing, we may use your signed-in event visits and checkout attempts, including their timing and recorded outcomes, to send a reminder about an unfinished ticket booking on behalf of that event's organizer. We check whether you have completed the booking and whether your permissions still allow the reminder before sending it.

Activity sharing is off until you choose it and does not itself subscribe you to email or texts. Each organizer can access shared activity for their own events from the last 90 days. You can turn sharing off in Privacy & preferences. Turning it off stops use of that shared activity for organizer profiles and campaign audiences; necessary ticket and payment records are retained as described below.

4.1 What We Send

We send SMS messages for event-related notifications, including:

• Event invitation notifications sent on behalf of event organizers
• Event reminders and updates for events you've RSVP'd to
• RSVP and ticket purchase confirmations
• Account and security notifications

Each message is personalized to a specific event and identifies the relevant host or organizer. Separately, you may explicitly subscribe to news, invitations, and announcements from a named community. Community texts require their own optional selection; creating an account or joining an event does not grant community-text consent. See our community text program at socialloop.ai/community-sms.

4.2 How Phone Numbers Are Collected

Phone numbers are provided through the SocialLoop platform when users create accounts, register for events, accept invitations, or join event communities. Event organizers may also provide contact information for individuals they wish to invite to their events.

4.3 How Phone Numbers Are Used

We use phone numbers to deliver account and event notifications and, where you separately opt in, updates from communities you choose. We do not sell, rent, or share phone numbers with third parties for their marketing purposes. Phone numbers are shared with our SMS delivery provider, Twilio, solely for the purpose of delivering messages on our behalf.

SMS opt-in and consent are never shared. The mobile information and SMS consent you provide to SocialLoop — the fact that you opted in to receive text messages, and the phone number you opted in with — are not shared, sold, or rented to any third party or affiliate for their own marketing or promotional purposes. This category of data is excluded from any other information-sharing described in this policy.

4.4 Message Frequency and Rates

Message frequency varies based on your event activity. You may receive up to 15 messages per month depending on event invitations and reminders. Message and data rates may apply. Supported carriers include all major US carriers.

4.5 Opt-Out, Help, and Re-Subscribe

• Opt-Out: Reply STOP to any SMS message to unsubscribe from all future messages from that sending number, including other communities using it. You will receive a one-time confirmation message.
• Help: Reply HELP to any SMS message for support information, or contact us at support@socialloop.ai.
• Re-Subscribe: Reply START to resume receiving SMS messages.

Opting out of SMS does not affect push notifications or email communications, which can be managed separately through app settings and email unsubscribe links. To stop only one community’s updates, use My membership → Manage membership. Your membership and other communities are unchanged.

4.6 Texting SocialLoop (our AI)

You can text SocialLoop, our AI, by iMessage or SMS at +1 (213) 852-2046. You start the conversation; sending the first message is your opt-in, and our first reply tells you that SocialLoop is an AI.

• What we keep. We store your messages, SocialLoop's replies, and what you ask SocialLoop to remember (for example your city or the kinds of events you like) so it can help you over time. Message content is encrypted before it is stored. Photos you send are kept so they can be used, for example as an event cover; location and camera details are removed from them.
• How it is used. To answer you and to carry out what you ask, such as finding events, RSVPs, or managing events you host, with your account's permissions. Actions that publish, send to other people, or involve money wait for your explicit confirmation.
• Who processes it. Your messages are processed by the AI model providers we use (currently OpenAI and Anthropic) to write replies, and delivered by our messaging provider (Sendblue). Where a provider lets us choose, we ask it not to store your conversation. We do not sell your messages or use them for advertising.
• Introductions. SocialLoop only introduces you to someone if you both say yes, and only shares what you agreed can be used for matching.
• Your choices. Text DELETE to erase our conversation and what SocialLoop remembers (photos you sent are erased unless they became an event cover). Text STOP to stop all messages. Your conversation is included in your account data export and is erased when you delete your account. Access by our team is limited and logged.

7.1 Access and Update

You can access and update your profile information at any time through the SocialLoop app settings.

7.2 Delete Your Account

You may request deletion of your account and associated data by contacting us at support@socialloop.ai. We will process your request within 30 days.

7.3 Opt-Out of Communications

• Push Notifications: Manage through your device settings
• SMS: Reply STOP to any message
• Marketing Email: Use the unsubscribe link in a marketing email. The unsubscribe page explains whether your choice applies to that sender or all organizers. You can also manage organizer email subscriptions in Privacy & preferences, and community subscriptions in that community's notification preferences.

Unsubscribing from marketing does not cancel your account, tickets, or memberships. We may still send necessary account, security, payment, and booking communications. Email, text-message, and activity-sharing choices are managed separately.

7.4 California Residents (CCPA)

If you are a California resident, you have the right to: (a) know what personal information we collect, (b) request deletion of your data, (c) opt out of the sale of personal information (we do not sell your data), and (d) non-discrimination for exercising your privacy rights. To exercise these rights, contact us at support@socialloop.ai.