Privacy Policy

1.1 Information You Provide

• Account Information: When you create an account, we collect your phone number (used for authentication), first name, last name, username, profile photo, and city.
• Email Address: If you choose to provide an email address for notifications or account recovery.
• Event Information: When you create events, we collect event details including name, description, date, time, location, venue, images, and ticket pricing.
• RSVP and Ticket Purchases: When you RSVP to events or purchase tickets, we collect transaction details including your name, contact information, and payment information (processed by our third-party payment processor, Stripe).
• Communications: Any messages, feedback, or support requests you send to us.
• Contact Information for Event Invitations: Event organizers may provide contact information (such as names and phone numbers) of individuals they wish to invite to their events through the SocialLoop platform.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, events viewed, search queries, and interaction timestamps.
• Location Data: City-level location information to show you relevant local events. We do not collect precise GPS location without your explicit consent.
• Push Notification Tokens: If you enable push notifications, we store your device token to deliver event reminders and updates.

1.3 Information from Third Parties

• Authentication Providers: If you sign in via phone number, we receive your verified phone number from Firebase Authentication.
• Payment Processors: Stripe provides us with transaction confirmations and limited payment details (last four digits, card brand) but we never receive or store your full payment card numbers.

4.1 What We Send

We send SMS messages for event-related notifications, including:

• Event invitation notifications sent on behalf of event organizers
• Event reminders and updates for events you've RSVP'd to
• RSVP and ticket purchase confirmations
• Account and security notifications

Each message is personalized to a specific event and identifies the relevant host or organizer. SocialLoop does not send generic marketing blasts. All SMS messages are event-related notifications.

4.2 How Phone Numbers Are Collected

Phone numbers are provided through the SocialLoop platform when users create accounts, register for events, accept invitations, or join event communities. Event organizers may also provide contact information for individuals they wish to invite to their events.

4.3 How Phone Numbers Are Used

We use phone numbers solely to deliver event-related SMS notifications. We do not sell, rent, or share phone numbers with third parties for their marketing purposes. Phone numbers are shared with our SMS delivery provider, Twilio, solely for the purpose of delivering messages on our behalf.

4.4 Message Frequency and Rates

Message frequency varies based on your event activity. You may receive up to 15 messages per month depending on event invitations and reminders. Message and data rates may apply. Supported carriers include all major US carriers.

4.5 Opt-Out, Help, and Re-Subscribe

• Opt-Out: Reply STOP to any SMS message to unsubscribe from all future SMS communications. You will receive a one-time confirmation message.
• Help: Reply HELP to any SMS message for support information, or contact us at support@socialloop.ai.
• Re-Subscribe: Reply START to resume receiving SMS messages.

Opting out of SMS does not affect push notifications or email communications, which can be managed separately through app settings and email unsubscribe links.

7.1 Access and Update

You can access and update your profile information at any time through the SocialLoop app settings.

7.2 Delete Your Account

You may request deletion of your account and associated data by contacting us at support@socialloop.ai. We will process your request within 30 days.

7.3 Opt-Out of Communications

• Push Notifications: Manage through your device settings
• SMS: Reply STOP to any message
• Email: Click the unsubscribe link in any email

7.4 California Residents (CCPA)

If you are a California resident, you have the right to: (a) know what personal information we collect, (b) request deletion of your data, (c) opt out of the sale of personal information (we do not sell your data), and (d) non-discrimination for exercising your privacy rights. To exercise these rights, contact us at support@socialloop.ai.