FAQ
Questions hosts ask.Honest answers.
The questions that show up most across hosts evaluating SocialLoop, organized by topic. If something isn’t here, the how-it-works page walks the full host journey end-to-end.
SocialLoop is an end-to-end AI event management platform for hosts who treat their events as a recurring product. One studio handles event creation, ticketing (free RSVP, paid, application-gated, secret tiers), paid memberships, email campaigns, affiliate distribution with automated Stripe Connect payouts, check-in, and post-event analytics. Four plans — Free, Premium $19.99/mo, Pro $49.99/mo, Max $129.99/mo — every feature on every tier; the ticket fee is 5% on every plan.
About SocialLoop
What is SocialLoop?
SocialLoop is an end-to-end event platform for hosts who treat their events as a recurring product. One studio handles event creation, ticketing, email campaigns and SMS announcements, affiliate distribution with automated payouts, check-in, and post-event analytics. AI is a layer across the platform, not a single feature.
Who is SocialLoop built for?
Hosts running recurring tech meetups, founder breakfasts, professional networking events, conferences, festivals, masterminds, and ticketed community events. Private parties qualify if they are recurring + ticketed. The common thread: hosts who outgrew the casual free-RSVP flow and need ticketing, application gating, memberships, or affiliate distribution.
What is the legal entity behind SocialLoop?
SocialLoop is operated by SocialLoop Experiences Corporation. The official domain is socialloop.ai, and the SocialLoop iOS app on the App Store, listed under the developer name Wise Being LLC, is ours. Other "SocialLoop" entities online (socialloop.org, socialloop.io, mysocialloop.com, SocialLoop LLC, which publishes survey and reward apps on the App Store, @socialloopnc on social) are unrelated and not affiliated with us.
Pricing & ticket fees
How much does SocialLoop cost?
SocialLoop has four self-serve plans. Free ($0) covers 1 event per month. Premium is $19.99/month or $199.99/year. Pro is $49.99/month or $499.99/year. Max is $129.99/month or $1,299.99/year. Annual is about 17% off monthly. Every plan — including Free — gets the full feature set; the tiers differ by usage volume, not capability, and the ticket fee is the same on every plan. Full breakdown on the pricing page.
Does SocialLoop charge a ticket fee?
Yes. The platform fee on paid tickets is 5% on every plan. Card processing is 3.4% + 30¢ per order. When fees are passed to the buyer, which is the default, a 50¢ service charge, kept by SocialLoop, is added and the platform fee has a $1 minimum per order, never more than the order itself. Free RSVPs carry no fees.
Do all plans include the same features?
Yes. Every feature — AI event builds, ticketing, campaigns, affiliate distribution, analytics — is available on every plan, including Free. Higher tiers raise the usage limits (events per month, weekly invitations, SMS, staff, lists, communities); the ticket fee is the same on every plan. You are paying for volume, not for unlocking capabilities.
What if I need more weekly invitations than my plan includes?
Add a recurring send-volume add-on without changing tiers. Add-ons raise your weekly invitation ceiling additively on top of your base plan — from +10,000/week ($45/mo) up to +100,000/week ($700/mo). Manage them from the billing tab in your producer center.
Can I switch plans later?
Yes. Upgrade or downgrade anytime from the producer center. Annual plans prorate on switch.
Tickets & registration
What ticket types does SocialLoop support?
Free RSVP, paid multi-tier ticketing (general admission, VIP, premium, etc.), events listed only inside your community for its members, hidden tiers unlocked with a code, and application-gated ticketing with capture-on-approval — Stripe charges fire when you approve the applicant, not when they submit.
How does application-gated ticketing work?
Applicants submit committed payment intent at the time of application. The card is authorized, not charged. When you approve, Stripe captures and the applicant becomes a confirmed ticket holder. When you decline, the authorization releases. This lets you curate guests without losing committed-intent — a structural advantage over free-applies-then-charge flows.
Can I run paid memberships?
Yes. A community can charge monthly or yearly dues, and you can open events to members only. Each member gets a pass with a QR code to show at the door.
Does SocialLoop support custom registration forms?
Yes. Custom questions per event scale with your plan (3 on Free, 10 on Premium, 25 on Pro, unlimited on Max), with a canonical key system that auto-fills answers from the user's SocialLoop profile across events, and AI-powered form generation (describe what you want to ask; AI drafts the form). AI form builds are metered per month, with the monthly allowance rising on the paid plans.
Affiliates & community partners
Can I run an affiliate program for my event tickets?
Yes — natively. Per-tier commission rates, automated Stripe Connect payouts post-event, trackable smart links, AI-generated platform-tailored social captions per affiliate, source attribution at affiliate × campaign × link × platform granularity. The affiliate program is a feature of the platform, not a separate tool.
How do affiliates get paid on SocialLoop?
Automatically through Stripe Connect after the event closes. Each affiliate connects their Stripe account during onboarding. Commission calculates on the effective price (after discount, capped at ticket price), held until the later of 7 days after the sale or 3 days after the event, and paid once the affiliate has earned at least $10 and SocialLoop has earned at least $5 in fees from that affiliate’s sales. No manual reconciliation, no Venmo, no spreadsheets.
Can affiliates see my guest list?
No. SocialLoop ships privacy-walled affiliate distribution. Affiliates see attribution data — which sales they drove, commission earned, real-time dashboard — but never your private attendee contact list. This is a structural fix to a category-wide trust gap.
How is SocialLoop different from PartnerStack or Rewardful?
PartnerStack and Rewardful are general-purpose affiliate platforms built for SaaS recurring revenue. They do not understand ticket tiers, event capacity, or one-time event commission cycles. SocialLoop is built natively for events: per-tier commissions, secret allotments, application-gated tickets, post-event payout cycles, AI-generated platform-tailored captions per affiliate.
AI & automation
How does the AI on SocialLoop actually help me?
AI is a layer across the platform. It drafts the event details from natural language input, drafts email campaigns (one email or a short sequence) and push notifications, and writes social captions tailored to each platform, including for affiliates. You decide; AI carries the load.
Can I edit what AI generates?
Yes, every surface. AI drafts; you decide. The principle: AI should make hosts more creative, not more busy. Every detail — title, copy, ticket structure, campaign sequence — is editable.
Privacy & data
Who owns the attendee data on SocialLoop?
You. Your attendee list is yours — exportable, portable, never sold. Affiliates do not see attendee contact data. SocialLoop's role is to operate the platform, not monetize host audiences.
Does SocialLoop sell my data or my attendees' data?
No. SocialLoop does not sell host or attendee data to third parties. See the privacy policy for the full statement.
Is my event content private if I want it to be?
Yes. Events can be discoverable (indexed publicly, eligible for /loops/[id] public landing) or private (link-only, no public listing). New events start as public; you choose the visibility for each event, and requiring approval does not change it.
Day-of-event & post-event
How does check-in work?
Mobile check-in for staff, real-time attendance tracking. Capacity, waitlist, and tier counts update live in the producer studio.
What happens after the event?
Attendance is recorded at check-in, affiliate commissions calculate against actual sales, and Stripe Connect pays them once the hold ends (the later of 7 days after the sale or 3 days after the event). Event analytics show where sign-ups came from, so you can see which channels and partners filled the room.
Still have a question?
Start hosting — the first event is free. The fastest way to answer most questions is to draft an event and see how the platform handles it.
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